Customer Service Training

Project Bottomline – the blueprint for customer satisfaction that deals with:

As a result of this one-day course, your employees will:

• Understand the critical importance of customer service for business survival
• Use your organisational values in their interaction with clients
• Understand the service chain of your organisation and its role in customer service
• Know how to clarify the requirements of internal and external customers
• Communicate more effectively when delivering service
• Be able to deal with demanding and irritated customers
• Have hands on measurement instrument to evaluate their performance on an ongoing basis

The programme is suitable for all levels of employees. The programme is based on Walt Disney’s view that he is only interested in the bottomline of a business – the bottomline on the faces of the customers, both internally and externally

What delegates said about our courses

Our clients have made the following comments about the courses we presented:

Project Bottomline – the blueprint for customer service

• "This was one of the most sensible courses I have ever attended and an eye opener  in terms of how to work with the customers in our organisation”
• “The course had a positive effect on the employees’ performance towards the customers”
• “The way the service chain is addressed made us realise that our colleagues are as important as the paying customer!”

The Communicating Leaders’ Toolkit

• “It’s the first time I received communication best practices that I can use every day”
• “This session was the most interesting I have attended in a long time”
• “The facilitators were excellent and the course was well presented”
• “The practical way in which communication was presented made me realise that effective communication is actually possible!”

The Qwerty Master Class for Office Professionals

• “This course made a significant difference to the delegate’s self-confidence and professionalism”
• “The delegates are now committed in providing exceptional service to their internal and external customers”
• “This course brought positive attitudes and team spirit into the work environment
• “The delegates now utilise their time more effectively and understand the true meaning of office protocol”
• “The delegates realised that they were key people with a significant impact on the climate of the organisation”