The Qwerty programme for office professionals that deals with:

To achieve these outcomes the training course addresses:

THE SELF

• Personality types and how to embrace diversity to be more than the sum total of the parts
• Attitude, assertiveness and self-confidence
• Behaviour, conflict handling and dealing with office politics 
  

THE ORGANISATION

• The importance of vision and values in the role of the office professional
• The organisational structure, the service chain and the position of the office professional

TACTICS

• Office protocol, telephone etiquette and professionalism in the work environment
• Optimal utilisation of internal communication media to enhance organizational communication
• Meetings and his/her role in it

The course is aimed at secretarial, administrative and frontline employees. At the end of the course these groups understand their world of work, the relationships in the workplce as well as themselves significantly better.