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Course name: Conflict resolution

Target group: Middle management and supervisory levels

Duration: One day

Outcomes: Conflict in the workplace is the focus of this course, but it can be applied to other environments as well.

  • The delegates will learn how to:
  • handle conflict in an assertive and not in an aggressive way
  • unpack a conflict to identify the root causes.
They will:
  • experience the impact of different styles of conflict resolution and get tips on identify  most appropriate one