Course Name: How to “wow” your customers

Target group: Employees on all levels

Duration: Two days

Outcomes: At the end of the course, which is customised for the group it is presented to, the delegates will:

• Know who the customers of the organniation are
• Understand the expectations of their customers
• Know how they impact on customer service
• Have defined non-negotiables and group specific requirements for customer service
• Be able to implement the drivers of customers service in their work environment
• Know how to measure their level of customer service